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Universal U-First^®
Medicaid Members

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Member Login

If you are already a Universal Member, please login and access your personal Member website.

Your Health Comes First

With Universal U-First^® Medicaid health plans‚ you get more benefits at no cost to you. Good health is important to everyone. Universal wants to make it possible for you to get healthy and stay healthy.

Universal U-First^® is a Medicaid health plan offered by Universal Health Care. Universal Health Care is committed to providing quality health care to eligible children and adults.

How to Enroll in Universal U-First^®?

The Florida Department of Children and Families (DCF) decides who can qualify for Medicaid.

If you live in Broward or Duval counties, call:

Choice Counseling
1-866-454-3959

If you live in Dade, Gadsden, Hernando, Hillsborough, Jefferson, Leon, Manatee, Palm Beach, Pasco, Pinellas, Polk, Sarasota, or Wakulla Counties, call:

Medicaid Options
1-888-367-6554 (TTY: 1-800-653-9803)

The Universal U-First^® Member Services department can answer questions you may have.

Give us a call at 1-866-690-4842 (TTY: 1-800-617-0177) 8:00am - 11:00pm EST, Monday - Friday.

Important Member Alerts

Effective September 1, 2011, a signed informed consent form will be required for any minor under age 13 who is prescribed a psychotherapeutic medication. The informed consent will need to be completed by the prescribing physician, signed by the legal guardian/parent of the minor child and presented at the pharmacy with the original hard copy prescription.

• Policy Notice
• Informed Consent Form

24-Hour Nurse Hotline

The 24-Hour Nurse Hotline is a free service from Universal. You can call anytime to speak with one of our nurses if:

• You are sick or hurt
• You need healthcare advice
• You are not sure where to go for help

A nurse will ask questions about your problem and to help you decide if you should:

• Go to the hospital
• Go to the doctor
• Care for yourself at home

Call 1-877-810-4236 TTY: (1-800-617-0177)
24 Hours a Day, 7 Days a Week.

If you think you have an emergency, call 911 or local emergency services first.